1. How long does it take for my Bon Charge to arrive?

Once you have placed your order you will receive an order confirmation email, this will have your order number listed. Our team will then prepare your order, this can take up to 2 business days but in most cases shipped the same day.

If you have ordered reading glasses, prescription glasses, sunglasses or our custom frame service your order will take between 5 and 10 business days to complete.

Once your glasses order is ready and has been shipped you will receive a further email to advise your tracking number.

2. Shipping Options and Transit Times

We offer standard and express shipping options on every order which are available for your selection at checkout. Standard tracked shipping is shipped via your national postal service.

Shipping times vary depending on your location and estimated shipping times are displayed at checkout.

You will be provided with a tracking number once your order has been shipped which is trackable via the link, we email to you.

The fastest option to receive your products is by paying for express shipping. Shipping time estimates for this service are displayed at checkout.

BON CHARGE does not have control over related shipping delays in your country of origin.    

3. How much does shipping cost?

The cost of shipping is free on all orders over £99 and €115.

We also offer Express Shipping options for an additional fee, which are displayed at checkout, should you wish to receive your products faster.

4. Your right to cancel

Under the UK Consumer Contracts Regulations and EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving the goods without giving any reason.

To exercise your right to cancel, you must notify us via email at hello@boncharge.com with your order details and we will send you return instructions if your item has already been shipped out to you.

Returns Period

  • You have 14 days from the day you notify us of your cancellation to return the item(s).
  • The item(s) must be unused, in their original packaging, and in the same condition that you received them.
  • Some items, such as personalized products or hygiene-related products that have been unsealed, may be exempt from returns for health and safety reasons. These products are listed in section 6 of this section.

The cost of returning the goods unless the item is faulty or we have sent the wrong product is at your cost.

You will be provided with a full refund including shipping costs you have paid for within 14 days of us receiving your product back to our returns facility.

5. Exchanges, refunds and store credits (outside of your right to cancel)

Full priced items can be returned within 30 days of you receiving your item for an exchange, refund, or store credit.

Full price items purchased using welcome discount codes from joining our newsletter, from a brand ambassador or influencer can be returned for an exchange, refund, or store credit.

Any items that are purchased when marked as “on sale”, during an advertised sale period or using a 25% promotional code can be returned for an exchange or store credit only. Unless the item is faulty or you exercise your right to cancel under UK/EU consumer law within 14 days, see section.

6. Non-returnable items

Subject to your rights under the UK and EU Consumer Law, the following items cannot be returned for an exchange, refund, or store credit if they have been opened due to hygiene reasons or because they are a custom product made to order. Unless the item is faulty, see section 10.

  • Air Tubes
  • Sleep Masks
  • Prescription Glasses
  • Reading Glasses
  • Custom Frame Service
  • Protective Goggles
  • Sauna Blanket Towel Insert
  • EMF Radiation Blocking Underwear

7. Initiating a return (Outside of your right to cancel)

To start your Return visit the Bon Charge Returns Centre

Your right to exchange or return is subject to the following conditions:

    1. You must contact us and return the item within 30 days of receipt of your product.
    2. The product is in new and resalable condition. If your product is not deemed by BON CHARGE to be in a resalable condition, then fees may be applicable.
    3. All clothing must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached).
    4. If returning your items for a refund due to these not being suitable or you have changed your mind, a restocking fee of 15% will be deducted from your refund.
    5. You will be responsible for paying for your own shipping costs to return your product(s).
    6. Shipping costs are non-refundable.
    7. If exchanging a product, we will pay for the new product to be shipped to you. Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange.
    8. If you request a refund, it will be credited to the same account as the account from which the original payment was made.
    9. All returns or replacement products/parts are shipped out using standard post, shipping times will vary per destination on these types of orders.

8. Duties and taxes

Duties and taxes into the UK and EU are covered by BON CHARGE. The price you pay at checkout is the final price with no hidden extra charges from customs.

9. Faulty products

Our products are all hand checked before they are neatly packaged up for you. However, if your product is faulty when delivered, we will refund your payment or exchange the product at no cost to you. If you receive a faulty product, please let us know as soon as possible by emailing us at hello@boncharge.com. We may require a video of the issue or the item may need to be returned to us first for inspection and if not of acceptable quality we will also pay for your return shipping costs.